How To Set Up Jira Service Desk

Information technology'southward a common problem in businesses around the world (with many still searching for the right solution to the issue). The dissection report: teams becoming isolated in their workload, communication breaking downwardly and silos being created. This is funny as you bought your Atlassian product under the pretense that tools like Jira will solve all of your problems. Permit's examine why communication issues can develop between your helpdesk and the development team?

Jira Software and Jira Service Direction – while both carry some of the same cadre functionality – do have distinctly different features that target specific teams in a business. Jira Software adopts agile methodologies that are aimed at development teams and Jira Service Management has SLA features, queues, and customer portals – aimed at Helpdesk teams.

By integrating the two y'all tin can give your team visibility over the work they are performing, and permit users from Jira Software and agents from Jira Service Management to work together on tickets being raised. This article will wait at the quickest means you tin integrate your Jira Software and Jira Service Management instances.

The quickest ways to integrate Jira Software and Jira Service Direction

Application links

One style to do it, if y'all have ii well-established instances of both Jira Software and Jira Service Management, is to create an Application Link between the ii instances. This volition take to be done by someone who has site admin rights on both instances, but it is relatively direct forward.

Log into either the Jira Service Direction or Jira Software application, in our example, we will log into Jira Software outset.
Caput to Application Links – quickest way to do this use'GG' on your keyboard and blazon in Awarding Links.
Then enter the URL of the Jira Service Management application, and printing 'Create new link'. Check the box that states you are an Administrator in both instances if you lot are not then you volition demand to inquire the Administrator of the other instance to prepare a link.
Follow the setup magician, which will cease the setup of the link. The screenshot below shows an established link between Jira Software and Jira Service Management.

This will create a link that will enable users to speedily switch between the two. However, it should exist noted that y'all will substantially withal have two separate instances and therefore, anyone who wants access to both will demand to have a user business relationship for both – which means that some other license will take to be consumed.

Linking without Jira Service Direction case

If you practice not take an instance of Jira Service Management, and just take Jira Software – or vice versa – and so you can add the application through Jira. Again, you will need to have administrator access.

Log in every bit an ambassador
Head to Administration so to Notice Applications
Y'all will and then exist presented with a screen that volition testify you the different applications you can integrate with your existing Jira application. In the below screenshot, Jira Service Management is non at that place as it is already added, just you lot can encounter the other products, such as Confluence, Jira Work Management, etc. (Delight note these screens shots are from the deject)
Click 'Try information technology now' and so follow the install magician. You lot can select to practise a trial menstruum, or if you lot have a license, evaluation, or otherwise, yous can enter that.

In one case the wizard is finished y'all volition accept to ready your first project in either Jira Service Management or Jira Software, depending on which you added, and then you are done! The chief difference yous will notice between this method and the aforementioned application links method is that now the projects from Jira Software and Jira Service Direction will exist visible in the aforementioned case.

So now when you log in, you will run into something similar to the above, and considering both your Software and Service Management projects are within the same instance, it ways that you can create linked issues between these projects, too as also link existing problems to tickets in the Service Management projects.

The above methods are the easiest ways of integrating your Jira Software and Jira Service Management, just as you can see there are benefits to setting this up early on. Setting up an Application Link will merely allow users to quickly navigate between the two existing applications and information technology will require users to have an business relationship on each instance. Whereas setting up Jira Service Direction as part of Jira Software from the offset will allow you to link problems between projects and allow greater collaboration betwixt your users.

However, if y'all wish to explore further ways to integrate your existing Jira products, and then you tin contact ane of the Valiantys experts and one of our Consultants will be able to propose on the all-time course of activeness for your state of affairs! As an Atlassian Platinum Solution Partner, Valiantys can aid you simplify your treatment of Jira especially with your projects. Thank you to the Atlassian suite and apps, your teams can proceeds agility. Nosotros are here to accompany you from the formulation of the solution to its hosting to the coaching of your team cheers to training and daily support.